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MENT PROTECTION GUIDE
The live payment monitoring system allows our Neptune Secretariat to capture any late-payment incidences and
inform the network of any irregularities. All members are sent a monthly PDF of the Network Security Agency list,
which highlights the updated status of every member. By having this system in place we are able to vastly reduce
the network’s exposure to wrong intended forwarders and keep our striving community of forwarders going.
The Neptune Security Fund is governed by the following guidelines:
1. Prior to transacting with Neptune members, please verify from the network MEMBERSHIP PRICING SCHEME
agency list that your partner is in good standing.
Application Fee:
2. Send pre-alerts (HAWB, MAWB, and Billing) within 14 days of shipment USD 200 Per Application (One-time only)
3. Agent to submit a statement of account (AR/AP) within the first 10 days of Country Station Fee:
USD 1950 Per Country (Annual)
each month Branches Fee:
4. Members must be updated with membership payables USD 750 Per Branch (Annual)
5. The agent must pass the screening process of Neptune Security Fee:
6. Agents must file a late-payment-report within 60 days of the transaction USD 500 Per Legal Entity (Annual)
7. Only Neptune members are eligible for security claims. Expired member Bank Charge:
USD 25 Per Transaction
status is not entitled to submit claims to Neptune.
8. The Neptune security blanket covers for invoices within a maximum of 60 NEPTUNE NETWORK
AGENCY LIST
days before the claim date Neptune does not provide coverage for shipments
with payment terms of more than 30 days Experience the benefits of
9. Dispute protection is covered up to a maximum amount of USD 5000/ joining the network with trusted
per member, with a self participation of 10% claimed amount. relationships amongst quality
10. Any single transaction/invoice beyond USD10, 000 is not eligible to claim forwarders.
11. Security coverage is only granted to members that have attended the latest
conferences. Neptune reserves the right to refuse any claims from members You too can be part of our
who have not attended the last conference. Neptune Community of
12. Only invoices relating to the offices/cities that are registered will be proactive and independent
eligible to participate in this fund i.e. if a company only registers its independent sea freight
Hong Kong office, but has several other offices in China, only invoices forwarders and consolidators
covering freight originating from/destined to their Hong Kong office will be join now!
considered as eligible.
13. Neptune does not cover for disputes caused by service errors Contact us at info@
14. Neptune only covers for freight charges neptunecargonetwork.com
15. Neptune reserves the right to update the above terms at any time. or visit our website at www.
16. For payment issues that have been resolved, the payee will undergo neptunecargonetwork.com
a 60-day probationary period, for the purpose of payment monitoring. The
Neptune Management has the right to downgrade payment status of
members with payment issues. This is to ensure that the entire Neptune
is kept safe.
www.neptunecargonetwork.com 7NEPTUNE | THE WORLDS NVOCC AND LCL CARGO ALLIANCE
The live payment monitoring system allows our Neptune Secretariat to capture any late-payment incidences and
inform the network of any irregularities. All members are sent a monthly PDF of the Network Security Agency list,
which highlights the updated status of every member. By having this system in place we are able to vastly reduce
the network’s exposure to wrong intended forwarders and keep our striving community of forwarders going.
The Neptune Security Fund is governed by the following guidelines:
1. Prior to transacting with Neptune members, please verify from the network MEMBERSHIP PRICING SCHEME
agency list that your partner is in good standing.
Application Fee:
2. Send pre-alerts (HAWB, MAWB, and Billing) within 14 days of shipment USD 200 Per Application (One-time only)
3. Agent to submit a statement of account (AR/AP) within the first 10 days of Country Station Fee:
USD 1950 Per Country (Annual)
each month Branches Fee:
4. Members must be updated with membership payables USD 750 Per Branch (Annual)
5. The agent must pass the screening process of Neptune Security Fee:
6. Agents must file a late-payment-report within 60 days of the transaction USD 500 Per Legal Entity (Annual)
7. Only Neptune members are eligible for security claims. Expired member Bank Charge:
USD 25 Per Transaction
status is not entitled to submit claims to Neptune.
8. The Neptune security blanket covers for invoices within a maximum of 60 NEPTUNE NETWORK
AGENCY LIST
days before the claim date Neptune does not provide coverage for shipments
with payment terms of more than 30 days Experience the benefits of
9. Dispute protection is covered up to a maximum amount of USD 5000/ joining the network with trusted
per member, with a self participation of 10% claimed amount. relationships amongst quality
10. Any single transaction/invoice beyond USD10, 000 is not eligible to claim forwarders.
11. Security coverage is only granted to members that have attended the latest
conferences. Neptune reserves the right to refuse any claims from members You too can be part of our
who have not attended the last conference. Neptune Community of
12. Only invoices relating to the offices/cities that are registered will be proactive and independent
eligible to participate in this fund i.e. if a company only registers its independent sea freight
Hong Kong office, but has several other offices in China, only invoices forwarders and consolidators
covering freight originating from/destined to their Hong Kong office will be join now!
considered as eligible.
13. Neptune does not cover for disputes caused by service errors Contact us at info@
14. Neptune only covers for freight charges neptunecargonetwork.com
15. Neptune reserves the right to update the above terms at any time. or visit our website at www.
16. For payment issues that have been resolved, the payee will undergo neptunecargonetwork.com
a 60-day probationary period, for the purpose of payment monitoring. The
Neptune Management has the right to downgrade payment status of
members with payment issues. This is to ensure that the entire Neptune
is kept safe.
www.neptunecargonetwork.com 7NEPTUNE | THE WORLDS NVOCC AND LCL CARGO ALLIANCE
