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WORK AGREEMENT
Neptune members maintain a professional working relationship amongst each other by adhering to the Network
Ethics and Guide.
To pay all monies due members in a timely manner (standard: within 30 days, unless otherwise agreed upon
in writing)
To be active in sales endeavors for mutual growth
To attend annual conferences of the alliance to ensure activeness of members within the organization
To respect other members’ existing customer bases and refrain from back selling
To reflect the true cost of all rates quoted from the Neptune Member to Neptune Member for common markup
and profit sharing, should the cost change (even during shipment) the CLN agent partner/s must update
accordingly. Overcharging is considered unethical within the Neptune and Neptune reserves the right to expel
members with unethical practices.
To provide bona fide sales leads when possible
To be properly staffed for the highest level of service
To operate in accordance with all stated shipping advice
To promptly respond to all communications (standard: within 24 hours)
To quote rates in full detail in a timely manner
To share freight profits 50/50, unless otherwise agreed upon in writing
To seek the help of Neptune administration for dispute resolution.
Send all the details to: info@neptunecargonetwork.com
6 NEPTUNE | THE WORLDS NVOCC AND LCL CARGO ALLIANCE www.neptunecargonetwork.com
Neptune members maintain a professional working relationship amongst each other by adhering to the Network
Ethics and Guide.
To pay all monies due members in a timely manner (standard: within 30 days, unless otherwise agreed upon
in writing)
To be active in sales endeavors for mutual growth
To attend annual conferences of the alliance to ensure activeness of members within the organization
To respect other members’ existing customer bases and refrain from back selling
To reflect the true cost of all rates quoted from the Neptune Member to Neptune Member for common markup
and profit sharing, should the cost change (even during shipment) the CLN agent partner/s must update
accordingly. Overcharging is considered unethical within the Neptune and Neptune reserves the right to expel
members with unethical practices.
To provide bona fide sales leads when possible
To be properly staffed for the highest level of service
To operate in accordance with all stated shipping advice
To promptly respond to all communications (standard: within 24 hours)
To quote rates in full detail in a timely manner
To share freight profits 50/50, unless otherwise agreed upon in writing
To seek the help of Neptune administration for dispute resolution.
Send all the details to: info@neptunecargonetwork.com
6 NEPTUNE | THE WORLDS NVOCC AND LCL CARGO ALLIANCE www.neptunecargonetwork.com
